Your security comes first. Sometimes, if our systems notice something that doesn’t look like your usual activity, we pause transactions for a short time to make sure your account stays safe.
These checks run automatically using advanced fraud-detection models designed to catch potential risks early. But no system is perfect, and since the models keep learning, false alarms can happen. When they do, our team steps in quickly to review and fix things for you.
Don’t worry! You can reach out to our support team – we will ask for a quick verification or some additional documents to confirm it’s really you, and we’ll help restore full access as soon as possible.
We’re constantly improving our systems to keep you protected without getting in the way of your everyday banking.